Once your order is placed, you’ll receive a confirmation email. When your package ships, we’ll send you a tracking number so you can follow its journey to your doorstep.
We accept returns and exchanges within 15 days of delivery, provided the items are unworn, unwashed, and in original condition. Please visit our Returns & Exchanges page for step-by-step instructions.
Yes, we ship worldwide. Shipping costs and delivery times vary by region and will be calculated at checkout.
Care instructions vary depending on the fabric. You can find detailed care labels on each garment, but we generally recommend cold wash and air dry to preserve quality and longevity.
We process orders quickly, but if you need to make a change, please contact us as soon as possible at lumencompany@gmail.com. We’ll do our best to accommodate your request before the order is shipped.
We are committed to responsible production practices. Many of our pieces are made with eco-friendly fabrics and produced in facilities that follow ethical labor standards.
Some of our collections are limited edition and won’t be restocked, while others are part of our core line and may return. You can sign up for restock notifications directly on the product page.
You can reach us through the Contact tab on our website or by emailing us at lumencompany@gmail.com. We aim to respond within 24 hours on business days.
