STORE POLICY
Customer Care
At Lumen Company, we value our customers and are committed to providing the best support possible. If you have any questions, concerns, or feedback, please don’t hesitate to reach out. You can easily contact us through the Contact tab on our website or by emailing us directly at lumencompany@gmail.com. A member of our team will review your message and respond as quickly as possible, typically within 24 to 48 hours.
Privacy & Safety
At Lumen Company, we are committed to safeguarding your privacy and maintaining the highest level of security when you interact with our website and services. By using our site, you agree to the terms outlined in this Privacy & Safety Policy.
1. Information Collection
We may collect personal information such as your name, email address, and any details you voluntarily provide through our Contact tab or by emailing us at lumencompany@gmail.com. Additionally, non-personal information such as browser type, device information, and general usage data may be collected to improve our services.
2. Use of Information
Your information is used strictly for business purposes, including responding to inquiries, processing requests, and enhancing user experience. We do not sell, rent, or share personal data with third parties without your explicit consent, except where required by law.
3. Data Protection
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we take these precautions seriously, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute protection.
4. Cookies and Tracking
Our website may use cookies or similar technologies to enhance functionality and analyze site usage. You may choose to disable cookies in your browser settings, though some features of our site may not function properly as a result.
5. Safety Commitment
We prioritize the safety of our users by maintaining secure communication channels and monitoring for potential risks. If you believe your information has been compromised or you encounter suspicious activity related to our services, please contact us immediately.
6. Updates to This Policy
Lumen Company reserves the right to update or modify this Privacy & Safety Policy at any time. Changes will be posted on this page, and continued use of our website constitutes acceptance of these changes.
7. Contact Information
For questions or concerns regarding this policy, please reach out through the Contact tab on our website or email us at lumencompany@gmail.com.
Wholesale Inquiries
Lumen Company welcomes wholesale partnerships with retailers, distributors, and businesses that share our commitment to quality and service. If you are interested in carrying our products or establishing a wholesale account, please contact us directly at lumencompany@gmail.com or use the form available under our Contact tab. Kindly include your business name, contact details, and a brief description of your company in your message. A member of our team will review your inquiry and respond with further information regarding pricing, minimum order requirements, and terms of partnership.
Payment Methods
- Credit / Debit Cards
- PAYPAL