SHIPPING & RETURNS
Shipping Policy
At Lumen, we are committed to delivering your orders with speed and care. Our shipping methods are designed to ensure your products reach you in perfect condition, and our packaging is eco-friendly to reduce our environmental impact. We offer transparent and competitive shipping costs to provide you with the best value for your purchases.
We believe in making your shopping experience seamless. If you have any questions about our shipping policy, feel free to reach out to our customer support team.
Return & Exchange Policy
We want you to love your Lumen products, but if you change your mind or are not completely satisfied, we're here to help. Our straightforward return and exchange policy is designed to give you peace of mind when making a purchase. Whether it's a refund or an exchange, we're committed to ensuring your satisfaction.
Our goal is to make the return and exchange process as easy as possible for you. If you need any assistance or have specific questions about our policy, don't hesitate to contact us.